Terms & Conditions

Terms & Conditions

Last updated: 19/06/2026

These Terms & Conditions apply to all purchases made through the website of Beth & Rose London, based in Maasmechelen, Belgium, and reachable via info@bethandrose.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to ensure that our product descriptions, images, and pricing are accurate and up to date. However, colours may vary slightly depending on your screen settings. Typographical errors, pricing errors, or other inaccuracies may occasionally occur, and no rights can be derived from such errors.

3. Ordering and Payment

Orders are processed only after full payment has been successfully received.

Available payment methods include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Shop Pay

  • Google Pay

Available payment methods may vary depending on your country or device.

4. Processing and Delivery

  • Processing time: 1–3 business days.

  • Estimated delivery time: 1–7 business days after dispatch, depending on your location.

  • Orders are shipped directly from our trusted supplier in China.

  • Customs duties or import charges may apply depending on the destination country.

Delivery times are estimates only. Delays caused by customs, public holidays, weather conditions, or periods of high demand do not entitle the customer to cancel an order or request compensation.

5. Returns and Cancellations

Please refer to our Returns Policy for full details regarding returns.

Orders cannot be cancelled once they have entered processing.

Refunds or chargebacks may not be initiated before the order has been delivered and the applicable return procedure has been followed.

6. Liability

We are not responsible for loss or damage where tracking information confirms that the parcel has been delivered to the address provided by the customer.

Our liability is limited, at all times, to the purchase price of the product concerned.

Customers are responsible for ensuring that all shipping information is entered correctly when placing an order.

7. Intellectual Property

All content on this website, including text, images, photographs, logos, graphics, and design elements, is the intellectual property of Beth & Rose London and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, please contact us by email at info@bethandrose.com.

We aim to respond within 5 business days.

For complaints relating to sizing, quality, damaged items, or incorrect products, please include clear photographs together with a detailed description of the issue.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Belgian law.

Any disputes shall be submitted to the competent courts of Belgium, unless mandatory consumer protection laws provide otherwise.